Frequently Asked Questions

Q&A

1. Are your items made to order?
   A large portion of our products are MADE TO ORDER. We do not have stock readily available, which can be shipped next day. Rather, we thoughtfully hand make pieces as the order comes through. As an ocean inspired brand, we're very passionate about doing our part for the planet. A made to order model allows us to reduce waste and minimise our environmental footprint. 
   
   
2. When will my order be dispatched?
   Made-to-order garments, can take anywhere from 1-3 weeks to dispatch. During promotional periods and launch periods, please allow a maximum timeframe of 3-4 weeks for production time. If you urgently need an order, please let us know a date you require it by and we will do our very best to get your order to you in time. Please keep note of these production times when making an order.
   
   
3.  How do I find the tracking number?
   Our friendly team will send you an email with your tracking number. You will be able to track your parcels journey till delivery. We use Australia Post as a courier. 
   
   
4. Will there restocks?
   Most of the time, no. Our designs are made from dead stock fabric. Dead stock fabrics are purchased as one offs, so once they've been used up, we can no longer get our hands on more. We choose this approach, as it keeps items extremely exclusive and also complies with our sustainability mission.
   
   
5. How do I care for my garment?
   Nautili is renowned for its delicate items. Every piece is thoughtfully embellished. Please take care when wearing and cleaning your item. All items are cold hand wash only. Do not machine wash. Do not tumble dry. Do not bleach. Dry flat. Do not iron unless noted on your care label.
   
6. Do you accept refunds?
   Please refer to our refund policy.